We want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help with a straightforward return and refund process.
1. Return Window
You have 30 calendar days from the date you receive your order to initiate a return. All items must be postmarked for return within these 30 days.
2. Conditions for Return
To be eligible for a full refund, items must meet the following conditions:
- The item must be unused, unworn, and in the same condition as when you received it.
- All original tags, packaging, and accessories must be intact and included.
- The item must not be a “Final Sale” or non-returnable item as specified in the product description.
- Items are not required to be defective for a return; you may return for any reason.
3. Non-Returnable Items
For hygiene and safety reasons, certain items are not eligible for return, including:
- Undergarments, socks, and swimwear.
- Items marked as “Final Sale” or “Clearance.”
- Gift cards and promotional items.
4. How to Initiate a Return
To begin the return process, please contact our customer service team at info@baapeusshop.it.com with your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send any returns to the address on the package without first receiving an RMA number, as they may not be processed.
5. Return Shipping Costs
Return shipping is free for all eligible items in the contiguous United States. We will provide you with a prepaid return shipping label to use for your return. There are no restocking fees. If you choose to use your own shipping method, we recommend using a trackable service, as Baapeusshop is not responsible for any loss or damage during return transit.
6. Original Shipping Charges
Since we offer free shipping on all orders, no original shipping fees were charged. Therefore, this policy does not apply.
7. Process for Damaged/Incorrect Items
If you received a damaged, defective, or incorrect item, please refer to Section 9 of our Shipping Policy. We will cover all return shipping costs and provide a prompt resolution.
8. Refund Processing Time
Once your return package is received and inspected at our returns facility, we will process your refund within 1 to 2 business days. The refund will be credited to your original method of payment. Please allow an additional 7 to 10 business days for the refund to appear on your bank or credit card statement, as processing times vary by financial institution.
9. Exchanges
If you wish to exchange an item for a different size or color, please contact us. We will guide you through the process based on current stock availability.